Meet Phyllis
Connecting Systems and Stakeholders
I am a Systems-Minded Connector with the ability to mobilize stakeholders from diverse backgrounds to create solutions. I am a seasoned leader with expertise in sustainable program development and assessment. I bring energy and curiosity, and I embrace the complexity of the shared human experience.
I hold a Masters of Public Health (MPH) / Maternal Child Health track from the University of Illinois at Chicago and a Bachelors degree in Sociology/Human Needs and Global Resources (HNGR) from Wheaton College, IL. I have certifications in Public Health Informatics (University of Illinois at Chicago-2011), Healthcare Leadership Advancement (Cornell University/Healthcare Association of NY-2019), and Community Health Worker Core Competencies (CoNECT/D’Youville College-2021).
My cross-cultural experiences include immersion experiences in rural Jamaica as an elementary school community liaison (1991-1993) and in Khulna, Bangladesh, conducting a nutrition program evaluation (1996).
Bridging Gaps, Building Better Systems
Disconnects are everywhere, within organizations, across partnerships, and between the systems meant to serve us. That’s where I come in. As a systems-minded connector, I help organizations like yours improve internal processes, engage the right stakeholders, and co-create sustainable, effective programs. Together, we uncover your team’s strengths and align them with your mission, turning complexity into clarity and connection.
Leadership Experience
• Strengths-Based Leadership
• Performance Management
• Change Management
• Community Engagement
• Human Centered Design
• System Optimization
• Research Project Management
• Budget Development and Management
• Contract Negotiations
• Coaching and Developing Individuals and Teams
Healthcare Expertise
• Healthcare Administration
• Healthcare System Delivery Reform
• Care Coordination Model
• Person-Centered Care
• Cultural Competency and Health Literacy
• Alternative Payment Models/Value Based Payment
• Performance Measurement & Reporting
• Provider/Physician Engagement
• Primary Care and Behavioral Health Integration
• Social Determinants of Health (SDOH)
• Patient Centered Medical Home (PCMH)
• Substance Use Screening, Brief Intervention, and Referral to Treatment (SBIRT)
• Maternal and Child Health
• Motivational Interviewing
Technical Expertise
• Quality Metrics and KPIs
• Clinical Informatics
• Electronic Medical Record (EMR) Systems
• Lean Methodology/Rapid Cycle Improvement
• Workflow Assessment
• NYS Health Commerce System (HCS)
• NYS Medicaid Analytics Performance Portal (MAPP)
• HEALTHeLINK Clinical Information Exchange
• Business Intelligence Reporting
• Microsoft Word, Excel, Access, PowerPoint